Acuren Inspection is currently looking for a Credit & Collections Clerk II to support our US operations.

• Monitor and manage a portfolio of accounts to ensure timely payment and minimize delinquency rates
• Daily collection calls/emails on past due accounts
• Conduct all customer contact in the spirit of providing friendly, courteous service
• Maintain accurate records of collection activities, including customer contact details, payment arrangements, and collection notes
• Answer customer questions regarding their account status and billing issues
• Research disputes/short payments on customer accounts
• Liaison with billing admins to resolve billing errors and credit memo requests
• Recommend credit holds for delinquent accounts
• Identify bad debt balances based on company policy
• Provide regular updates to Office Managers and Controllers of AR delinquencies
• Identify and propose solutions to increase the effectiveness of processes and procedures
• Support local offices with dunning letters
• Prepare and distribute customer statements
• Support other areas of accounts receivable as needed

• High School Diploma
• 1 - 3 years of experience with AR Collections
• Strong proficiency in MS Word/Excel/PowerPoint/Outlook with general knowledge of Accounting systems (Sage MAS)
• Previous experience in accurate processing within a high-volume environment
• Ability to professionally and effectively build relationships
• Demonstrate excellent oral and written communication skills
• High degree of accuracy and attention to detail
• Basic proficiency in MS Outlook, Word, Excel, Teams, MAS 500, Additional Acuren-specific systems, Additional client-specific systems
• Experience working in an industrial environment would be considered an asset

• Competitive salary
• Medical, dental, vision, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. 

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