Benefits Administrator

The Benefits Administrator is responsible for a wide range of duties related to Leave of Absence management, Benefit Administration (medical, dental, vision, life, disability, FSA and HSA plans), 401(k), vendor billing, and acting as the escalation point for HR and Service Center employee benefit inquiries. This role supports all US employees and may require collaboration with brokers, vendors, and other members of the legal/leadership team (US, Canada).

• Act as the primary point of contact for employee inquiries regarding benefits via phone, email, or ticketing system.
  Support group insurance programs including medical, prescription, dental, and vision insurance, health saving accounts (HSA), flexible spending accounts (FSA), life insurance, disability coverage, and voluntary benefit plans.
• Track benefit eligibility requirements to ensure timely enrollment and removal from benefit programs.
• Perform claims resolution, change reporting, reconciliation, and communication of benefits information
• Oversee COBRA benefits administration and manages the third-party carrier.
• Participates in the pre-renewal meeting with insurance brokers and review proposals.
• Maintains and supports the 401 (k) reporting, annual testing and payroll funding.
• Administer leave programs including FMLA, STD, LTD, sick, bereavement, military, jury duty and others
• Collaborate with on-boarding to develop and implement new or modified onboarding, leave, and benefit programs and updates to benefit guidebook.
• Administer the organization's wellness program and acts as the facilitator of the Wellness Committee.
• Maintain, update the plan sponsor accounts on all vendor platforms as needed.
• Participate in benefits, compensation and other practices surveys as needed
• Collaborate with Marketing and Communications on Total Rewards internal communications to ensure communications are well-planned and effectively implemented
• Assist with researching Total Rewards trends, best practices, maintains awareness of legal/regulatory requirements.
• Deliver benefit pulse surveys and interprets data making recommendations for changes to improve engagement and retention.
• Facilitate the end-to-end process for mass data loads with the business – ensuring the appropriate templates are used, the tickets are submitted, the testing is completed, errors are resolved, and successful completion confirmation has been received.Conduct regular audits for data integrity in key financial risk areas (ACA hours check, LOA/FMLA expiration, etc.), and collaborates with HR team to resolve potential issues.
• Identify and recommend opportunities for improvement and partner with the appropriate parties to test and implement new improvements.
• Work closely with the HRIS, Payroll, Compensation and HR departments to ensure timely and correct pay, benefits information, issue resolution, and change implementation.
• Other work duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES: 

• Excellent communication skills, both verbal and in writing. Able to communicate in a professional, positive, courteous manner always with all levels of customers.
• Sound knowledge of state and federal employee benefits regulations including ERISA, COBRA, HIPAA, Family and Medical Leave Act, worker’s compensation, etc.
• Excellent customer service skills.
• Detail oriented with experience auditing, validating, or modifying data for accuracy.
• Ability to handle a high volume of work, multiple priorities, and work well under pressure.
• Strong initiative & proven ability to plan, think, and solve problems strategically and analyze complex information.
• Working knowledge of Microsoft Office Suite including Outlook, MS Excel, and Word, PowerPoint. Intermediate Excel skills (Pivots, V-Lookup) required.
• Excellent clerical skills including word processing and basic analytical and statistical skills.
• Sound knowledge of Human Resources practices, policies, and procedures
• Good understanding of HR-related legal & compliance issues such as Affirmative Action, EEO, etc.

EDUCATION:

• Associate degree preferred with a minimum of 5 years of Benefits or HR or similar experience.
• Experience with HRIS systems, UKG preferred.
• HR and Benefit policy and program administration experience.
• Strong understanding of Total Rewards principles and best practices

• Office environment with limited physical effort, continuous mental effort, and frequent complex requests for assistance.
• Travel may be required.

PHYSICAL JOB REQUIREMENTS & DEMANDS:

• Prolong computer work.
  High degree of concentration with data analysis and workstreams.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.